FAQ & RETURNS

Return Policy

Because every order is printed on-demand, returns are only accepted by the printer if the merchandise is damaged / defective. Returns and refunds are not possible if the item is either too big or too small. While Suspended In Light  would prefer more flexibility, on-demand printing has pros and cons. 

Printing locations

Once you order is complete, items will be printed in the facility closest to you. Each apparel company is different, so please read below.

ART PRINTS & POSTERS

  • United States
  • Canada 
  • Lativa 
  • Spain
  • Australia
  • United Kingdom

BELLA CANVAS SHIRTS

  • United States
  • Canada
  • Spain
  • Latvia 
  • Japan
  • Australia 

GILDAN SHIRTS

  • United States
  • Canada
  • Brazil
  • Spain
  • Latvia 
  • Japan
  • Australia 

CHAMPION HOODIE

  • United States 

COTTON HERITAGE HOODIE

  • United States 
  • Lativa 

AMERICAN APPAREL HOODIE

  • United States

TULTEX 3/4 SLEEVE

  • United States 

TOTE BAGS

  • United States 
  • Lativa 

How long does fulfillment take?

Fulfillment time is the time it takes to make your custom-ordered product. Fulfillment time is calculated in business days: 

  • 2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 
  • 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)

Please note: 

  • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
  • The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
  • Our fulfillment averages don't account for the time an order might be put on hold. 
  • Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days. 

Currency

This shop is in USD only. Conversions to other currencies will be handled automatically at checkout.

  • Australian Dollar (AUD $)
  • Brazilian Real (BRL R$)
  • Canadian Dollar (CAD $)
  • Swiss Franc (CHF CHF)
  • Czech Koruna (CZK Kč)
  • Danish Krone (DKK kr)
  • Euro (EUR €)
  • Pound Sterling (GBP £)
  • Hong Kong Dollar (HKD $)
  • Hungarian Forint (HUF Ft)
  • Israeli New Shekel (ILS ₪)
  • Japanese Yen (JPY ¥)
  • Mexican Peso (MXN $)
  • Malaysian Ringgit (MYR RM)
  • Norwegian Krone (NOK kr)
  • New Zealand Dollar (NZD $)
  • Philippine Peso (PHP ₱)
  • Polish Zloty (PLN zł)
  • Swedish Krona (SEK kr)
  • Singapore Dollar (SGD $)
  • Than Baht (THB ฿)
  • Turkish Lira (TRY TL)
  • New Taiwan Dollar (TWD NT$)
  • U.S Dollars (USD $)